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- Your name?
- Phone number where I can call you back if we get disconnected?
- Is this a time-sensitive issue? If not, please ask the caller to contact NMFS staff during regular work hours. If it is time sensitive (such as , i.e. reporting IFQ catch to meet regulatory time constraints), please continue advise them to assist the callercontact the NOAA Law Enforcement Data Technicians at 800.304.4846 option #1.
- What is the application/program you're using?
- eLandings web (transmit reports via the web)
- seaLandings (transmit via email or direct transmission)
- tLandings
- eLogboks (longline or trawl vessels)
- Observer Program (processor fees or vessel information)
- What is the fishery? (salmon, groundfish, crab)
- What processor or vessel do you represent?
- What is your eLandings user name?
- If you have a landing or production report in process, what is the report number?
- Problem description - Record a brief problem description, addressing the following questions:
- Is the customer currently trying to complete a landing report (which generates a fish ticket) or a daily production report?
- Is the current problem related to IFQ permits or fisheries?
- Is the current problem related to the electronic logbook? Does the customer require immediate assistance, or can this problem wait for a normal business-hours response?
- For example:
- Issues with landing or production reports, ask for the report ID number.
- eLogbook, are there error messages.
- If the customer has general questions related to eLandings, seaLandings, tLandings, or the eLogbook and it's outside of regular business hours, they can find all of our documentation here: eLandings User Manual
- Can you help the customer find a solution from the list of common questions below? _(click a title for more detail)_
Filter by label (Content by label) ProblemSolutions showLabels false maxResults 999 showSpace false excerpt true ProblemSolutions - Should you direct the customer to an alternative reporting option? If outside normal business hours, and the customer is frustrated and unable to complete a report with the online system, consider referring the customer to alternative mechanisms (the customer will know the options they require):
Filter by label (Content by label) AlternativeReporting showLabels false maxResults 999 showSpace false excerpt true AlternativeReporting - If you can't solve the problem, categorize it and transfer the call to the appropriate agency support resource. Agency staff will require the customer information requested under items 1 through 8 at the top of this page. Agency staff
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