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Is this an IFQ crab landing? If yes, go to section 2. Is this in IFQ halibut or IFQ sablefish landing? If yes, go to section 3.

Otherwise, it is a non-IFQ landing - go to section 1.

NO - If they are not offloading right now, then this is most likely something that can wait for business hours. Tell them to email elandings@alaska.gov. Or, if you have time, refer to the common non-IFQ problems and solutions documented below.

YES - If they are doing the offload, then they need to document the landing.

Use eLandings Agency Web and look up the CFEC card for them. Go to Permits > CFEC Permits. Confirm their identity first.
If that doesn't work, have them use the interim CFEC permit number. This number is located on the laminated ADF&G eLandings code sheet.
Here is the interim CFEC permit: 9998 00098A 0000W, select management program OA.
Remind them that they will need to replace the interim values used in the report as soon as possible.

If the user does not have a CFEC card this is a state violation and the fishermen and enforcement should be notified.

Use agency web https://elandings.alaska.gov/web/  - Admin > Operations > search for their operation > click on the operation ID to view their operation and give them their user ID after confirming their identity.

Alternatively in the Agency Web go to Admin > Processor User and search by name or email. 

Go to the login page: https://elandings.alaska.gov/elandings/Login. Direct the caller to enter their user ID and email address and click on the "email my password" button.  
If the user submits their data through seaLandings, they can still use this feature to recover their password. If they have tried the Forgot Password function and have not received an email, direct them to contact eLandings support. 

Since the fish ticket is done and the landing is documented, pricing and grading can wait until business hours. Contact eLandings User Support elandings@alaska.gov.  If you have time, you could also ask them to compare the weights listed in the itemized catch lines and the grading and pricing lines, and see if any weights in the pricing and grading lines are more than weights in the itemized catch lines (or if the sum of the weights add up to more than the itemized weights). The weights in the pricing and grading lines cannot be more than the weights as listed in the itemized catch lines.

Do what you can to help the caller get their landing recorded. This may mean having them do an Manual Landing Report and use the interim fish ticket number on their MLR. They may have a paper fish ticket to fill out as a back up, you can have them do this as well. Worst case scenario, get the IFQ debited and alert the on duty enforcement contact as to the situation. Someone can follow up with the user on the next business day and help them finish reporting. During business hours, processors should contact eLandings support at elandings@alaska.gov or local ADFG and get help. 

You'll get this question from at-sea vessels that are trying to submit production or landings reports, potentially even logbooks. The best response is to ask them to transmit the same report once again and cc' your email address (this will not cause double reporting) and wait at least 20 minutes to see if they receive a receipt. You can also direct these calls to eLandings support at elandings@alaska.gov.  If you have time, you could confirm whether their report (make sure to ask for the report #) made it in to the agency web by going to Reports and searching for their report.

Direct the caller to go to the Codes link at the top of their report menu, then choose Management Program Codes for a list of available management program codes. If they are still unsure, direct the caller to contact eLandings@alaska.gov for more information about the use of specific management program codes.

All users should contact eLandings support staff at elandings@alaska.gov if they wish to delete submitted reports from eLandings or seaLandings. Staff will pass the request along to State and/or NMFS programmers. 

If an eLandings user wishes to delete an unsubmitted report, they can login to the web interface and

locate the report they wish to delete and

from the dropdown menu on the report select Delete

Report.

For at-sea processors using seaLandings, if they want to delete a unsubmitted report direct them to eLandings support staff at eLandings@alaska.gov

Direct the caller to contact eLandings support staff at elandings@alaska.gov, they will unlock the report for editing or send a courtesy email and cc the user with the request. Make sure to include the report number and the reason why the report needs to be deleted.

For IFQ reports, have the processor complete and submit an MLR, and then have them complete a fish ticket in eLandings when their internet returns. For prolonged outages lasting two or more days, paper fish tickets can be completed and mailed to ADF&G.

Instruct the user to omit the D as part of the permit number. A "D" at the end of the permit number indicates that the CFEC card is a duplicate.

This link https://elandings.atlassian.net/wiki/spaces/doc/pages/10427595/How+To+Enter+CFEC+Permit+Information+With+The+Magnetic+Stripe+Card+Reader will take the user to the How to Enter CFEC Information with the Mag Stripe Reader instruction sheet.

Currently processors are not able to submit check-in/out reports in eLandings. Check-in/out reports should be submitted by fax to 907-586-7131 or emailed to elandings@alaska.gov.

Currently processors are not able to submit product transfer reports in eLandings. PTRs should be faxed to 907-586-7313 or emailed to enf.dataclerk@noaa.gov.

Once they have entered the overage in the line item in their itemized catch section and saved the changes, there should be an “Add/Edit Comments button and use the drop-down button to select a code that qualifies the overage. Click on save.

Its best to direct seaLandings users to eLandings staff who have extensive experience with seaLandings. Users can contact eLandings support staff at eLandings@alaska.gov

If eLandings support staff is unavailable, you can provide the following instructions to users: The user will need to highlight the actual line item in the consolidated report that used code 97 by clicking on it. Then they will need to click on the Open button which will open an "Itemized Catch" window. There will be a "Comment" field with two lines they can enter information in. The top line has a drop down arrow to the right where they need to select "97 Condition Description Required". The field below that is where they would enter what type of product they retained, for example "turbot tails". Once all comments are entered where disposition code 97 was used, they can save and submit their reports as normal.

If the report has been locked for editing, that means 90 days have passed since they submitted their report and it is not a time sensitive issue so the user can wait until business working hours and contact eLandings@alaska,gov.

Instruct the user to omit the D as part of the permit number. A "D" at the end of the permit number indicates that CFEC card is a duplicate.

If the processor has done a manual landing, they should enter all the landing data after the manual landing is complete. Make sure the IFQ Reported Manually box is checked and all line items are entered. Please make sure the user does not generate or submit their IFQ report.  The processor should still enter their IFQ permits in the CFEC worksheet, even though they are not submitting their IFQ report.

Instruct the user to enter a disposition code of 62. Then save and click on Add/Edit Comments button and tell the user to utilize the drop-down menu to select an explanation that best describes the cause of the overage. Processors should contact NMFS SF, NMFS Enforcement, or their local office of ADF&G for assistance with overages.

The skipper's NMFS ID should always be used even if he is fishing for a co-op.

Advise the user to submit the initial report and document the landing. Pricing and grading can wait until business hours. Contact eLandings support at eLandings@alaska.gov.

If you have time, tell the user to open their report and click on the Add/Edit Grading/Pricing button. They must enter a full line of text for the grading and pricing to be properly saved (including Sold Condition, Product Type, Size/Grade, Sold Pounds).

First find out what it is they wish to do. If they are trying to use the max-out pounds feature for an IFQ permit in conjunction with CDQ, they can't.

Max-out can only be used for IFQs. If they are trying to allocate pounds to each IFQ permit by disposition code (i.e. deadloss, sold, personal use) direct them to the IFQ report builder feature.

If they want to max-out an IFQ permit and don't care if the deadloss, sold, and personal use get distributed between all the permits then they should use the max-out field. The user can use the max-out field to indicate the amount of crab they wish to be allocated to a certain permit by entering that amount in the Lbs. to Max Out Permit field of the CFEC permit worksheet section. They must specify an Area/Fishery for the row for which they wish to use the max-out feature, plus they must have a second IFQ and/or IPQ permit though onto which the rest of that weight can go.

The user would enter CDQ catch on a separate permit line since the CFEC permit is different for CDQ fishing. They would select CDQ as management program and go to blue Management Program Codes link to determine which CDQ management program ID should be documented in that line. CDQ management program ID (51-56) is required when listing CDQ as a management program. No information should be entered in the IFQ worksheet (i.e. NMFS ID, species, IFQ permits, IPQ permits, etc.). Also crab CDQ and ACA permits have an extra letter in the CFEC fishery (ex. T91QA) and all five digits will need to be entered in the CFEC fishery field.

ADF&G staff use various pieces of documentation that verify where the catch occurred and manually batch reports from the same trip. If the processor wants to revise a landing that ADF&G has edited or wants further information about why the crab landing report looks different, they should contact ADF&G in Dutch Harbor.

Crab must be on the appropriate CFEC card for that species and area even if it is incidental. Some species share the same CFEC card (i.e. bairdi and snow crab) and some don't (i.e. bairdi and red king crab). If the processor doesn't know what this means advise them to create separate tickets and have them call ADF&G in Dutch Harbor during business hours.

We encourage users to report their crab landings on a single landing report, but as a last resort, if the report is complex with multiple stacked permits, the user may need to report the catch in two separate landing reports. This is not a problem.

For processors that are completing landing reports, the user would need to get permission from Enforcement to do a manual landing, and then they would enter the landing in eLandings once the web connection is restored. They would need to make sure the IFQ Reported Manually box was checked on their landing report and they enter all line items. The processor should not generate or submit their IFQ report, although they should enter their IFQ permit in the CFEC worksheet. An interim fish ticket must be completed at the time of offload and include a CFEC card imprint and signatures.

Users should contact eLandings support at eLandings@alaska.gov if they wish to delete submitted reports from eLandings. eLandings staff will pass the request along to State and/or NMFS programmers.  If a user wishes to delete an unsubmitted report, they can login to the web interface and click on the Delete Unsubmitted Report link at the top of the Reports Menu. Information should then be entered about the report they wish to delete and the user should then click on the Delete button.

If any changes must be made to an IFQ report after it has been submitted, they must do so through the Data Technicians and the IFQ changes are made manually by the technicians. However, the user must also make the same changes to the line items on their landing report and submit a revised fish ticket to ADF&G by saving and resubmitting their landing report in eLandings. They should never resubmit their IFQ report.

This is not an emergency and can wait until regular business hours; grading and pricing can be taken out and added later. They can contact eLandings support at eLandings@alaska.gov.

If you have time, you could also ask them to compare the weights listed in the itemized catch lines and the grading and pricing lines, and see if any weights in the pricing and grading lines are more than weights in the itemized catch lines (or if the sum of the weights add up to more than the itemized weights). The weights in the pricing and grading lines cannot be more than the weights as listed in the itemized catch lines.

If you don’t see a redline in ALDERS for the landing, ask the processor what the error message says. Occasionally, a processor will confuse when they receive a red-colored error message with red-lining on their IFQ report.

First ask how many CFEC permits they have, and how many IFQ permits they have for each CFEC card holder. Verify that the permits they entered are correct, based on values ALDERS. Sometimes if a company is listed as the permit holder, its permit number will be used by mistake instead of the fishermen's permit number. Make sure that they do not enter the same permit number twice. They may enter multiple IPQ permits for the same IFQ permit, one right underneath the other, instead of reentering the whole line of permit numbers again.

As a last resort confirm that the permit is valid in ALDERS, then check eLandings Agency web to make sure that the permit was imported correctly and is active in eLandings as well as ALDERS. If the permit is not listed in eLandings, contact eLandings support at eLandings@alaska.gov

Make sure the processor enters the IFQ weight, the amount of IFQ pounds they wish to come off their IFQ account. There are known rounding errors while using the max out pounds feature so if they are unable to get the pounds to allocate correctly they can try creating multiple eLandings reports separating the permits or request to do a Manual Landing Report.

This error could be caused by maintenance of our computer system.  Advise the processor to try again in five minutes.  Then confirm that the IFQ is not being debited each time the processor gets this error message. If the processor receives the error two or three times, after waiting five minutes each time, then I would assume that something has gone wrong with the "brief disruption of connectivity" and the data technicians might want to consider recommending a manual landing. Then inform eLandings@alaska.gov of the potential outage. If you believe there is an outage during the weekend and have not received a response from eLandings support contact Claire Minelga (907)953-9695 or Sara Villlafuerte (907)227-2147 directly.