GCI Customer Service Contact List
NAME | PHONE # | NOTES | |
|---|---|---|---|
1-Suja Hall | 907-586-7462 | elandings@alaska.gov (or suja.hall@noaa.gov) | Primary eLandings/seaLandings/eLogbook contact. Business hours only Mon-Fri 7:00am-4:00pm |
2-Jennifer Mondragon | 907-586-7010 | elandings@alaska.gov (or jennifer.mondragon@noaa.gov) | Secondary eLandings contact. Business hours only Mon-Fri 8:00am - 4:30pm |
3-Carole Triem | 907-465-6157 | elandings@alaska.gov or dfg.eLandings.support@alaska.gov | Primary contact for salmon and tLandings. Business hours only Mon-Fri 8:00am - 4:30pm |
4-Miranda Westphal | 907-581-1239 | miranda.westphal@alaska.gov | Primary contact for Rationalized Crab. Business hours only |
NMFS Enforcement Data Technicians | 800-304-4846 Option 1 | No Email | Primary contact on evenings and weekends and when contacts 1-3 are not immediately available and the issue is time sensitive |
Larry Talley | 907-586-7512 or 907-723-1868 | larry.talley@noaa.gov | Contact for server/system/web-site issues ONLY |
Staff Inbox | na | elandings@alaska.gov | Main email inbox for all staff members |
eLandings ticket codes | na | na |
CNCC Staff
- Please identify yourself to agency staff as "GCI CNCC Help Desk"
- Always email elandings@alaska.gov in addition to calling above contacts
Calls during business hours:
- Connect the caller to primary phone contact Suja Hall @ 907-586-7462
- If you cannot reach Suja Hall; please get the callers name, phone number, and email address. Send that information in an email to elandings@alaska.gov
Calls outside of business hours:
- Ask if it is time sensitive. If not, please get the callers name, phone number, and email address. Send that information in an email to elandings@alaska.gov
- If it IS time sensitive (e.g.an IFQ landing): then connect the caller to the NMFS Data Technicians @ 800-304-4846 option 1
ANY call about salmon:
- Connect the caller to primary phone contact Elaine Brewer @ 907-465-6157
- If you cannot reach Elaine Brewer; please get the caller's name, phone number, and email address. Send that information in an email to elandings@alaska.gov