When an initial phone call is received by eLandings technical support....
- Your name?
- Phone number where I can call you back if we get disconnected?
- Is this a time-sensitive issue? If not, please ask the caller to contact NMFS staff during regular work hours. If it is time sensitive, i.e. reporting IFQ catch, please advise them to contact the NOAA Law Enforcement Data Technicians at 800.304.4846 option #1.
- What is the application/program you're using?
- eLandings web (transmit reports via the web)
- seaLandings (transmit via email or direct transmission)
- tLandings
- eLogboks (longline or trawl vessels)
- Observer Program (processor fees or vessel information)
- What is the fishery? (salmon, groundfish, crab)
- What processor or vessel do you represent?
- What is your eLandings user name?
- Problem description -
- For example:
- Issues with landing or production reports, ask for the report ID number.
- eLogbook, are there error messages.
- For example:
- If the customer has general questions related to eLandings, seaLandings, tLandings, or the eLogbook and it's outside of regular business hours, they can find all of our documentation here: eLandings User Manual
- Can you help the customer find a solution from the list of common questions below? _(click a title for more detail)_
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- If you can't solve the problem, categorize it and transfer the call to the appropriate agency support resource by email or phone. Agency staff will require the customer information requested under items 1 through 7 at the top of this page.
- NOAA Fisheries - federal fisheries reporting issues
- Suja Hall 907.586.7462 suja.hall@noaa.gov (eLandings, seaLandings, eLogbook, Observer fees, & IFQ)
- Jennifer Mondragon 907.586.7010 jennifer.mondragon@noaa.gov (eLandings, Observer fees & Vessels)
- Alaska Department of Fish and Game
- Gail Smith 907.465.6157 gail.smith@alaska.gov (tLandings, salmon reporting, CFEC info, paper fish tickets)
- IPHC
- Lara Erikson 206.552.7663 lara@iphc.int