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Overview

eLandings is an interagency electronic fishery harvest reporting system that is jointly managed by NOAA Fisheries Service (NMFS), the Alaska Department of Fish & Game (ADF&G), and the International Pacific Halibut Commission (IPHC).

At-sea catcher processors, shoreside processing plants, and individual fisherfolk use the reporting system as required to document harvest of groundfish, crab, and salmon in Alaskan waters.

GCI CNCC Help Desk Script

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1. Name of caller
2. Company and telephone contact number and email address (if possible)
3. eLandings User Name (if possible)
4. Do you have a landing report in process, what is the landing report number?
5. Identify which eLandings program and fishery the customer is calling about. Asking them how their data is transmitted, via the web or email, is a good way to start.
   
   

     6. If they are calling about Observer Fees, direct them to Suja.Hall@noaa.gov (907)586-7462

• • If they are calling about logging their trips in the ODDS system (Observer Declare and Deploy System where catcher vessel captains log their upcoming fishing trips), direct them to (855)747-6377

     7. Is this a time sensitive issue?

1. 1.  Anything IFQ related is time sensitive! The  The caller should be directed to the NOAA Enforcement Data Technicians at 1-800-304-4846 option #1
   2. During regular business hours use the table above to determine the program, fishery, and issue. Then refer to the contact sheet for the appropriate agency staff to route the call to.
   3. If it is about salmon or the tLandings application, refer to Gail Smith at ADF&G 907-465-6157 or 907-723-0724
   4. Manual landings required for IFQ or enforcement related questions can be referred to the Data Technicians at 1-800-304-4846 option #1

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Preferred email format and information to forward call:

OUTAGE PROCEDURES

1. If there is a GCI related internet outage after hours, please contact the NOAA Data Technicians at 1-800-304-4846, option # 1 to let them know.
   • If you suspect the outage will last for an extended period of time, please notify Larry Talley at 907-723-1868 or 907-364-3275 or larry.talley@noaa.gov.
   • If there is an outage on the eLandings side after hours, please gather as much information as possible from the user for documentation purposes and then contact Larry Talley at 907-723-1868 or 907-364-3275 or the NOAA Data Technicians at 1-800-304-4846, option # 1
     • Please note that NOAA and ADF&G staff are not on-call, nor do they have pagers so after hours support is “best effort”. The NOAA Data Technicians have a complete list of interagency staff contacts so they are always a good option to contact when there is outage information to share.

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