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- Name of caller
- Company, telephone contact number, and email address (phone numbers are often unreliable)
- What are they having problems with? Usually it's one of the three reports below:
- Landing report
- Salmon - ADF&G
- Groundfish - NMFS
- IFQ - After business hours it's the Data Techs, during business hours it's NMFS
- Production report - NMFS
- Logbook - NMFS
- Landing report
- What are the error numbers you are receiving? What is the error message?
- Identify which eLandings program and fishery the customer is calling about. Finding out how they enter data, via the web (elandings) a thumbdrive (tLandings) or email (sealandings) will narrow down which program it is.
- ADF&G deals with salmon fish tickets and landing reports using a system called tLandings.
- NMFS deals with shoreside processing plants that create landing and production reports.
- NMFS also deals directly with at-sea vessels that process their own catch and submit landing, production, and logbook reports.
- Asking them how their data is transmitted, via the web or email, is a good way to start.
- Asking them how their data is transmitted, via the web or email, is a good way to start.
Application | Fishery | Agency |
|---|---|---|
eLandings = submit reports via the web | Groundfish, IFQ Halibut/Sablefish, Crab | NMFS, ADF&G |
seaLandings = submit reports via email or direct transmission | Groundfish, IFQ Halibut/Sablefish, Crab | NMFS |
eLogbook = electronic logbook for at-sea catcher processor vessels | Groundfish and IFQ Sablefish | NMFS |
tLandings = tender vessel reports documented on a thumb drive | Salmon and Groundfish | ADF&G |
6. If they are calling about Observer Fees, direct them to Sujaelandings@alaska.Hall@noaa.gov (907) 586-7462
- If they are calling about logging their trips in the ODDS (Observer Declare and Deploy System where catcher vessel captains log their upcoming fishing trips), direct them to (855)747-6377 or Jennifer Mondragon (907) 586-7010
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- When you transfer a call to another agency or to the Data Technicians, please identify yourself as GCI CNCC. If this is no longer the case, how do staff answer the phones? We want to disseminate this to fishing industry so they know they have reached the appropriate support desk.
- You may get an occasional call from someone using the Agency Desktop application – this is an administrative interface to the eLandings system used internally by National Marine Fisheries and Fish and Game staff; if the caller is a NMFS or ADFG employee and are calling about this program, direct them to the appropriate agency person, Gail Smith for ADF&G, and Suja Hall or Vernon Shoemaker for NOAA/NMFS.
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Preferred email format and information to forward call:
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