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1. Name of caller
2. Company, telephone contact number, and email address (phone numbers are often unreliable)
3. What are they having problems with? Usually it's one of the three reports below:
   1. Landing report 
      1. Salmon - ADF&G
      2. Groundfish - NMFS
      3. IFQ - After business hours it's the Data Techs, during business hours it's NMFS
   2. Production report - NMFS
   3. Logbook - NMFS
4. What are the error numbers you are receiving? What is the error message?
5. Identify which eLandings program and fishery the customer is calling about. Finding out how they enter data, via the web (elandings) a thumbdrive (tLandings) or email (sealandings) will narrow down which program it is.
   1. ADF&G deals with salmon fish tickets and landing reports using a system called tLandings.
   2. NMFS deals with shoreside processing plants that create landing and production reports.
   3. NMFS also deals directly with at-sea vessels that process their own catch and submit landing, production, and logbook reports.
      1. Asking them how their data is transmitted, via the web or email, is a good way to start.
         

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     6. If they are calling about Observer Fees, direct them to Suja.Hall@noaa elandings@alaska.gov (907) 586-7462

• • If they are calling about logging their trips in the ODDS (Observer Declare and Deploy System where catcher vessel captains log their upcoming fishing trips), direct them to (855)747-6377 or Jennifer Mondragon (907) 586-7010

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1. 1.  Anything IFQ related is time sensitive! The caller should be directed to the NOAA Enforcement Data Technicians at 1-800-304-4846 option #1
   2. During regular business hours use the table above to determine the program, fishery, and issue. Then refer to the contact sheet for the appropriate agency staff to route the call to.
   3. If it is about salmon or the tLandings application, refer to Gail Smith at ADF&G (907) 465-6157 or (907) 723-0724dfg.elandings@alaska.gov
   4. Manual landings required for IFQ or enforcement related questions can be referred to the Data Technicians at 1-800-304-4846 option #1

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• When you transfer a call to another agency or to the Data Technicians, please identify yourself as GCI CNCC. If this is no longer the case, how do staff answer the phones? We want to disseminate this to fishing industry so they know they have reached the appropriate support desk.
• You may get an occasional call from someone using the Agency Desktop application – this is an administrative interface to the eLandings system used internally by National Marine Fisheries and Fish and Game staff; if the caller is a NMFS or ADFG employee and are calling about this program, direct them to the appropriate agency person, Gail Smith for ADF&G, and Suja Hall or Vernon Shoemaker for NOAA/NMFS.

• eLandings Support at elandings@alaska.gov.

Preferred email format and information to forward call:

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