User Support - Getting Help

The Interagency Electronic Reporting System (IERS) has established several methods to assist users:

• Interagency Staff: Agency staff at National Marine Fisheries Service (NMFS), the Alaska Department of Fish and Game (ADF&G), and the International Pacific Halibut Commission (IPHC) are available during normal business hours to assist users with the eLandings application and to answer reporting questions.

• • ADF&G  - elandings@alaska.gov, carole.triem@alaska.gov
    • tLandings
    • salmon
    • PTI
    • tender vessels    
  • IPHC - Lara Erikson - lara@iphc.int
  • NMFS -  elandings@alaska.gov
    • seaLandings
    • groundfish
    • crab
    • IFQ landings
    • observer fees
    • eLogbook

• Data Technicians - NOAA Law enforcement contracts with a company called DataFlow Alaska in Anchorage. The data technicians provide IFQ landing support in addition to resetting passwords, sending manual receipts, and they also provide limited logbook support.
  • Phone: (800) 304-4846 (option #1)
• elandings@alaska.gov - This is an elandings email account that multiple interagency staff are able to view. This facilitates resolving your support issues in a timely manner by reaching so many people at once.
• eLandings User Manual - Links to the eLandings Users Guide are also available on the bottom of every elandings page.

We have developed Frequently Asked Questions that address common issues.

• eLandings FAQ's are available at: http://alaskafisheries.noaa.gov/elandings/faq.htm
• seaLandings FAQ's are available at https://elandings.atlassian.net/wiki/x/CB2f
• Rationalized Crab Program FAQ's are available at: http://alaskafisheries.noaa.gov/sustainablefisheries/crab/rat/progfaq.htm