Stakeholder Impact Analysis

also known as the grid, characterizes potential pilot projects and stakeholders.

STAKEHOLDER GROUP	IMPACT/ RECOURSE	DESIRED OUTCOME	DEMAND FOR ESIGNATURES	PRIORITIES/ ENABLERS	CONCERNS/ BARRIERS	VALUE PROPOSITION	STRATEGY FOR ACTION
Who are the people who will be affected by what we want to do?	How can this group affect, positively or otherwise, what we want to do?	What specifically do we want this group to do with regard to our initiative?	What did they say they were interested in during initial meetings?	What is important to these stakeholders? What other factors might enable these stakeholders' participation?	What are these stakeholders worried about? What other factors might inhibit these stakeholders' participation?	Does what we're doing offer any specific benefit(s) to this group?	What do we plan to do to influence/ achieve the desired outcome?
Primary pilot candidates	eSignature team or program office have identified this program as potential pilot
National Permit System	Serve as a source of learning for our team. Serve as a source of document examples and templates. Provide us with CIO-office access and perspective.	Share their work products and lessons learned with our team. Exercise our evaluation process to test our evaluation criteria. Allow us to cite their approved documents as additional examples in our final report.	Having their methodology plan fully reviewed and analyzed for weaknesses and potential pitfalls. Looking for recommendations on how to make the methodology better. External demand of 155k permits based on 142 k actual in 2006	End-users had complained to previous NMFS Admistrator about inconsistency of permit administration (data gathered, costs, rules) among regions. Also potential duplication for end-users that worked in more than one region	Some NMFS regions concerned about loss of autonomy and flexibility from moving to enterprise solution Some end-users have not paid permit fee historically and don't want to start.	Benefits to end users include improved data quality, cycle time improvement and reduced burden from using NPS to enter certain data once. E-signatures eliminate the need for paper in the permit process. E-signatures enable the web-version for permit data entry and also promotes subsequent authorized access to permit data by end users to check the accuracy of permit data not possible with a paper-based system.	Continue working towards developing a business plan that is officially accepted by the agency, followed by full implementation within the NPS.
FIS Electronic Reporting Vendor Certification Guidelines	Must publish e-sig procedures/methodologies in vendor certification guidelines Team can assist in getting solutions out to application developers	Provide criteria for evaluating appropriate and useful e-sig solution for logbook (trusted) reporting	Council is on record as a proponent of e-signature Council has recognized e-signature as an enabling technology for broader adoption of electronic reporting Council has expressed a desire for broader adoption of electronic reporting; improved timeliness and accuracy will contribute to better fisheries management decision making 200 commercial fishers represent a potential constituency Council action requires from 50 to 10,000 recreational fishers to also complete logbooks by November 15, 2008 Vendors of eLogbook software may be able to ease adoption of new logbook requirements but lack of e-signature approval is a potential roadblock to adoption Electronic Reporting Vendor Certification Guidelines require e-sig solution in next revision	Defining e-sig solution that will be appropriate to logbook reporting. Team already has high commitment to this effort.	Too complicated or arduous a solution will discourage fishers from reporting electronically. Constituency may be change adverse and/or technology adverse Some fisheries have many participants with minimal capitalization Not having a solution soon will delay the move to e-reporting.	This is key to moving fisheries participants to reporting electronically	Develop e-signature solution that balances security and usability
West Coast Federal Fixed Gear eLogbook	New logbook program, not a transition from a paper-based program, can showcase fully electronic logbook reporting	Participate Ensure alignment between business and technology Provide access to customers and business requirements	Council action in June 2008 requires a new logbook program for fixed gear fisheries in 2009 Conference of NW regions, states and commissions determined in 2007 that current paper-based logbook programs were "broken" and that best solution was replacement with an eLogbook program over 700 fixed gear vessels involved with estimated transaction volume of about 10,000 weekly logbook reports annually statutory requirements to end overfishing, 7 stocks currently overfished can't abandon paper without an adequate e-signature significant savings possible in reduced paper handling, improved accuracy and timeliness	simplicity, ease of use improve timeliness of data collection save the customer time facilitate itegration with customer business systems	small vessels/businesses have cost concerns challenges of communication to/from vessels at sea challenges of technology and change	Cost savings for customers and agencies Significantly faster access to data facilitates better fisheries management decision making	Proactive communication
West Coast E-fishticket	This could be the highest profile "flagship" e-signature application Could be high visibility and high benefit early adopters that would pave the way for many subsequent applications	Participate Ensure alignment between business and technology Provide access to customers and business requirements	Council action specifies a TIQ program implementation (ammendment 20) by 2011, the FMP specifies an eFishticket statutory requirements to end overfishing, 7 stocks currently overfished, paper system takes 6 weeks to reconcile catch, can be reduced to 48 - 72 hours, makes it much more feasible to end overfishing can't abandon paper without an adequate e-signature annual transaction volume in six figures significant savings possible in reduced paper handling, improved accuracy and timeliness	simplicity, ease of use saving the customer time easy correction cycle integration with customer business systems	small processors have cost concerns state governments fear change, implementation costs, loss of control data loss (data has value for tax revenues as well as fisheries management)	Cost savings for customers and agencies Significantly faster access to data facilitates better fisheries management decision making	Proactive communication
Internal Stakeholders
IT Experts	Influential concerned parties who must ultimately implement our design	review and comment implement systems using our design	Reducing reliance on paper as the "official" copy can lead to more highly integrated solutions may need a hierarchy of solutions for meeting national and local needs need plan for achieving objectives in operational terms and not just at policy level	Provide an easy to deploy e-signature solution that can be used effectively by the end-user Meet GPRA, EFOIA, NARA requirements solution cannot be spoofed, authentication is credible enterprise solutions as well as openess to local solutions or exceptions	cost of implementation, support, and maintenance complexity, difficult to implement and support	Replacing paper-based systems with electronic systems contributes to higher relative value for IT in orgnanizations	Proactive communications
CIO	The CIO is one of the approving authorities within the process.	Ensure that our initiative meets the standards of security and other computer related acts that are followed by the agency.	Review products by the group.	Must be kept in the loop.	Release or unauthorized access to confidential data, weak security, development of a solution that is not defensible in court.	Not specifically.	Keep the CIO informed of progress.
Project Management Team for FIS	FIS has provided funds for this and other e-reporting development efforts	Provide subject matter experts and funding	Provide subject matter experts and funding	The FIS community recognizes that e-signature implementations are the major road-block to building cost and time saving information management solutions	Timeliness. The proposed two solutions are needed asap	Defensibility and ease of implementation	E-signature solutions will be of immediate use to the FIS community
Office of Policy	[waiting for response. Author of e-sig procedural directive no longer works in PO]
Program Offices (i.e., Fisheries)
National Information Management Board (NIMB)	NIMB review will likely be required before O/CIO approval	review and approve our final product		effective IT management return on investment	redundant efforts, waste, alignment between business strategies and IT initiatives	eSignature can enable more online citizen-to-government transactions
Regional Offices	must ultimately implement systems using our design may lobby for or against approval may be fast or slow adopters	participate in our project contribute ideas review and comment support the final product in the approval step		efficient operations ease of use (to reduce support burden)	fraud excessive support burden	improved customer satisfaction reduced paperwork faster workflow
Office of Law Enforcement (OLE)	Has to review and possibly approve solutions? Can help identify possible pitfalls in the implementation.	Would like them to help shape alternatives and criteria to ensure approval. Help avoid loopholes that wil require future LE action or investigation	Necessary to enable electronic reporting and ensure accountability	Accuracy of data and accountability for data submitted. Ability to track the source of the data to ensure the appropriate individual is held accountable.	Solution(s) need to withstand judicial scrutiny and be consistent with case law. Concerns with possible fraud and false reporting.	may improve accuracy and timeliness. makes individuals legally responsible for data they submit regardless of report. Allows LE to access and analyze information in an electronic format.	Get it right the first time and include OLE staff on team to help with "reach back" into organization and get hands on expertise. Try to lessen or eliminate possible loopholes and pitfalls.
General Counsel Fisheries (GCF)	GCF (in conjunction with F/CIO and GCEL) must approve our project outcome	advise, answer questions, and ultimately approve		legal sufficiency legal efficiency	increased difficulty of prosecution	no	maintain lines of communication
NOAA
Commerce
Service providers (examples)
Olfish
SiriusIT				The most important aspects for us is to make sure that the e-signature is as valid as a regular signature on a piece of paper. Therefore the systems need to have mechanisms that can guarantee to the authorities, that the e-signature is from the sender that we expect it to be. In our Electronic Logbook client software, we have implemented two things to make sure of this. 1: We send the unique ID from the transceiver on board the vessel. From the authorities vessel database we can look up and match the vessel id with the vessel id in the data sent from the vessel. If it matches, we a sure that the data is from the vessel we expect it to be. 2: We allow the vessel master to send his name with the data transmitted. The name can be changed if the master is not the same at all times. We don´t use any advanced mechanism to do this, as we are already certain from what vessel the data is coming.	In general we are always concerned if using a certain required measurement requires A) investments that are higher than the value of the investment; B) to much trouble to use it; C) to difficult to integrate to - if e.g. there are several different options of hardware or software and D) to many chances of failure during installation, integration or use which will cause to much trouble for the users and to much support for the authority or us.
Catchlog
Data Harvest Systems	may be early or late adopter	review and comment implement systems using our design		simple to implement simple to use	non-standard approaches too complicated to work excessive support burden	opportunity to add value to product	proactive communication treat vendors equitably
Other vendors	may choose to implement systems using our design	review and comment		ease of use (to minimize support burden)	preferential treatment of other vendors excessive support burden	opportunity to add value to product	treat vendors equitably
Professional/Trade Groups (examples)
At-sea Processors Association
West Coast Seafood Processors Association	represents many end-user organizations may influence industry adoption pattern	support, provide input, and advocate implementation		coordination with state agencies easy, user-friendly, adaptable to multiple platforms	uncoordinated approaches from multiple jurisdictions	enables efficiencies through fully electronic reporting
Pacific Coast Federation of Fishermen's Associations
Pacific Seafood Processors Association
Fishing Vessel Owner's Association, Seattle WA	This organization represents a significant portion of the West Coast fixed gear groundfish fleet, who will be reporting fishing activity through a Federal logbook beginning as early as 2009.	support, provide input, and advocate implementation	Identity theft issues	log book itself is very important, timeliness of reporting is important	system must be user friendly	logbook may produce a better record for their own purposes	meet stakeholders needs, desires.
Partner Organizations
Alaska Department of Fish and Game	vital player in fisheries management and data collection can reinforce and accelerate adoption	engage, review and comment, participate, commit resources	hundreds of thousands of fish tickets per year could possibly be electronically signed	seamless customer experience across agency boundaries, avoiding redundant or conflicting approaches, usable implementations, ease of use, minimizing support calls, collaboration to leverage investments	negative impact on merged data systems, failure to meet public expectations for ease of use or performance, mis-alignment with business needs	meet public expectations, efficiency and timeliness	proactive communication, active participation
Canada
Commissions (e.g., Tuna or Halibut)
International Pacific Halibut Commission	highly credible and influential concerned party	support, provide input, and advocate implementation	e-signature on fish tickets will reduce unproductive paperwork	ease of use	defer to enforcement	possibly	proactive communication
Pacific States Marine Fisheries Commission (PSMFC)	PSFMC developed the electronic fish ticket software currently being used by NMFS in the Pacific Whiting Fishery and currently is piloting software for an electronic logbook for use in West Coast Fisheries.	Support development, incorporate and implement an e-signature into their e fish ticket and e lag book software.	e-signature is essential	an e- signature solution is necessary to expand their e fish ticket program and to implement their e-logbook program.	e-signature not happening, cost issues	Yes, enables expansion of their programs, ultimately means quicker, more accurate data collection.	Find an e-signature solution that will work for all stakeholders
End User Community
Non-profit organizations (filers)		File for themselves or on behalf of others
For-profit organizations (filers)		File for themselves or on behalf of others
Individuals (filers)
Oversight/Public Interest
OMB	Oversight and hopefully funding for new investments, policy oversight for GPEA compliance and keeps Information Collection Budget if projects can demonstrate less paperwork burden. Might have an interest in savings from efficiences.	Support without too much input	N/A	General compliance with E-gov Act and GPEA. Might be interested in whether NMFS considered government-wide e-auth solutions	Unecessary duplication of effort for solutions like e-signatures and e-authentication	Might be willing to promote as "good government" if projects reduce burden on public	Provide materials to NMFS/Commerce to brief OMB if requested or desired.
Congress (authorizing committees)	Oversight of fisheries program and authors of public law for reporting requirements (like quotas, etc). Might have interest in increase data quality and improvement of legal and regulatory enforcement	Support without too much input	N/A	Agency and end-users implement the laws on the books effectively and efficiently.	?	Better data quality might lead to better compliance	Needs to be considered as part of larger NMFS/NOAA Congressional relations
Congress (appropriating committees)	Oversight and funding for new investments. Might have an intersest in savings from efficiencies.	Support without too much input	N/A	Money is well spent and not wasted. Savings are always appreciated.	?	Efficiencies from moving away from paper might generate savings	Needs to be considered as part of larger NMFS/NOAA Congressional relations
GAO	Investigative arm of Congress can create publicity problems and require a lot of energy to follow-up	Support without too much input. Do pilots responde to concerns raised in previous GAO reports?	N/A	Follow the rules and do what you said you would do.	?